Frequently asked questions

You can provide the family photos that mean the most to you. We work from customer-supplied images to create a thoughtful memory composition.

Note: Photos taken from a distance, busy backgrounds, or blurry photos can sometimes affect how the original photo is interpreted, especially when we need to reconstruct details that aren’t visible. Ideal photos are clear and show at least half of the body. However, we will work with any photo you send and do our best to create the result you’re hoping for.

We offer three framed 8x10 prints for $100, three framed 11x14 prints for $130, six framed 8x10 prints for $175, and six framed 11x14 prints for $205. Custom orders will be considered on a case-by-case basis.

Yes. Custom orders will be considered on a case-by-case basis.

Yes. Digital-only photos are available upon request. Please reach out so we can help you choose the right option for your photos.

All delivered photos will be provided as JPG files. Each filename will include the intended print size and resolution (DPI).

Frame pricing and availability may change. We’ll confirm the available black frame options and current pricing before finalizing your order.

Yes. Tell us what you have in mind, and we’ll talk through the best fit for your photographs. Custom compositions, individual framed prints, and other framing options are considered on a case-by-case basis.

Yes. We can carefully restore many faded, damaged, or worn family photographs while preserving the feeling of the original. Share the best copy you have, and we’ll review what is possible before your project begins.

Yes. You’ll review a proof before anything is finalized. Current proofs are available through your private Client Site, where completed digital prints will also appear when they are ready.

Shipping and local pickup options are discussed when your order is finalized. Shipping costs are quoted separately based on the destination, package size, and number of framed prints. We’ll confirm the delivery method, estimated timing, and total cost before payment.

If an order arrives damaged, please photograph the packaging and artwork and contact us promptly so we can help.

We Make Memories is based in Titusville, Florida, and serves clients throughout Brevard, Orange, and Volusia counties. We can also work with clients outside the area using digital photo sharing and shipping.

We can travel up to 30 minutes for a local meetup, with the exact location confirmed privately when your order is finalized.

The Client Site is your private place to review current proofs and retrieve completed digital prints. Only projects connected to your client login are shown.

Choose Client Login from the website menu and use the email address and login details provided for your project. Your private gallery is matched to the client email address we have on file.

Double-check that you are using the correct email address and password. If Wix asks for email verification, enter the code it sends you. If you still cannot get in, contact us and we’ll help you regain access.

Current proofs appear in the review section of your project. When a finished digital print is ready, it appears under Digital Prints with a Download button. Proofs are for review; only completed files are offered for download.

For privacy, secure file links expire after 30 minutes. Refresh your Client Site page or choose Refresh Projects to receive fresh links.

We will send you a unique Wix payment link for your order. Open it directly, or paste it into the Make a Payment page on this website, then review the details and continue to Wix’s secure checkout.

Yes. Payment information is entered and processed through Wix’s secure checkout. We do not see or store your card details on the We Make Memories website.

No. Each link is created for the agreed order amount, and you can review that amount before paying. If anything looks incorrect, please stop and contact us so we can correct it before payment.

The Wix checkout page will show the payment options currently available for your transaction. The choices may vary depending on the payment provider and your device.

Wix confirms a successful payment at the end of checkout. Please keep that confirmation for your records, and contact us if you need help verifying that a payment was received.

Make sure you copied the complete link. If it is expired, inactive, or still will not open, contact us and we’ll send a new link. Please do not use a link if the order details or amount look wrong.